Refunds & Cancellation
Order Cancellation:
The following rules can be applied if the customer wants to cancel an order.
- No writer assigned yet
When the customer requests for order cancelation before the writer is assigned, then he/she can claim full compensation. The amount paid by the customer will be credited on the customer’s account on the website or in his/her bank account.
- When the writer is assigned
The customer can’t cancel the order once a writer has been assigned to the order.
When the order is being canceled or delayed, the funds deposited by the customer will be added to the client’s account balance on the website and is not refundable.
Late Delivery:
If the case of any delay, the customer has the right to claim the Time Delivery Difference Compensation, which will be calculated depending upon the following factors
- Initial deadline
- Time of delay
Compensation for the late delivery cannot be provided in any of the following cases.
- If the delay occurs due to any of the actions by the customer. Delay in payment, delay in the submission of required material, or being too late to respond to questions from us.
- If the customer receives the product late due to any issue at his/her end such as the issues with the internet, browser, or any system failure.
Quality Issues:
- If the customer is not fully satisfied with the provided work and wants to claim compensation, the Quality Assurance Team will validate the quality requirements. The customer needs to provide feedback indicating the issues with the delivered product. The QA team investigates and calculates an amount comparable to the percentage of mistakes in the paper.
- The compensation request cannot be considered valid if the customer requests it due to a bad grade. The drafts created by the company can only be used for reference purposes and should not be submitted directly.
- If there is a claim that the paper is plagiarized, then a Turnitin report is needed. No other report can be accepted aside from Turnitin; otherwise, no compensation is possible.
Refund Processing:
Once the customer receives the refund confirmation, the company will process the request within seven days. The company will not be held responsible for your Bank Transfer fee, transfer issues, or any other delay due to Bank service issues.
- Refunds will be done only through the Original Mode of Payment.
- Please note that our services are not up for subscription, as we do not provide subscription offers.
- We also do not offer or require recurring payments, since they are no subscription packages or periodic payment packages available at our service.
30 Days Money Back Guarantee:
Our money-back guarantee policy allows the customer to request a full reimbursement in any of the following cases.
The company is responsible for delivering the paper in a timely manner and according to the specified requirements. If the service is unable to meet the customer’s request, he/she has the right to request a refund. It can be done by simply contacting the support team via phone or live chat and discussing the issue.
According to our written notice, the customer can claim a full refund within 30 days if the company is unable to deliver the work within the specified timeline.
EssayBot Subscription Fee Refund Terms
At Paperneer EssayBot, the subscription fee is the only charge eligible for a refund. The AI tool itself is complimentary, and any expenses incurred while using it are not subject to reimbursement.
Eligibility for Refund
Customers can request a refund within a 7-day window following their initial subscription purchase. It’s important to note that refunds are not available if the tool has been utilized after subscribing. When a subscription is canceled, access to the tool remains active for the duration of the already paid subscription period, but this amount is non-refundable. The subscription will not renew for the following period, and no further charges will be applied.
Refund Request Process
To initiate a refund request, please reach out to our customer support at info@paperneer.com. Provide your subscription information and the grounds for your refund application. Our team will review your request and get back to you within 3 business days. If approved, the refund will be processed to your original payment method within 5 business days from the approval date.
Refund Policy Exclusions
Please be aware that refunds are not issued in the following scenarios:
- Violation of our terms of service or involvement in fraudulent activities, such as hacking attempts or sharing the subscription.
- Usage of the tool for generating essays submitted for academic credit or in any manner that breaches academic integrity. We uphold the highest standards against plagiarism.
- Receipt of a completed essay from our tool. We offer a preview before any payment to ensure customer satisfaction with the essay quality.
Policy Abuse
We reserve the right to decline a refund request if there’s suspicion of policy abuse. In such cases, we’ll provide a detailed explanation for the refusal.